Shipper

1. Information We Collect

We may collect information that you provide directly to us, as well as certain information generated when you use Shipper.

1.1 Account Information

When you create or maintain a Shipper account, we may collect information such as:

• Your name
• Your phone number
• Your email address, where provided
• Your account credentials and authentication information
• Your profile information

1.2 Delivery and Address Information

When you place an order, we may collect information necessary to process and deliver your order, including your delivery address, recipient name, and contact telephone number.

1.3 Order and Transaction Information

We may collect information about your orders and transactions, including products purchased, quantities, prices, order status, delivery information, and related customer service interactions.

1.4 Information You Provide to Us

We may also collect information that you voluntarily provide when contacting customer support, submitting feedback, communicating with us, or using other features of the service.

1.5 Device and Technical Information

When you access Shipper through our website or mobile application, certain technical information may be collected automatically. This may include information such as device type, operating system, application version, browser information, IP address, and technical logs needed to maintain the security and reliability of our services.

2. How We Use Your Information

We use the information we collect for legitimate business and operational purposes, including:

• Creating and managing your Shipper account
• Authenticating users and securing accounts
• Processing and managing orders
• Delivering purchased products
• Communicating with you about your orders
• Providing customer support
• Processing returns, cancellations, and refunds where applicable
• Improving our products, services, and user experience
• Detecting and preventing fraud, abuse, and unauthorized activity
• Maintaining the security and availability of our systems
• Complying with applicable legal and regulatory requirements

3. Authentication and Third-Party Sign-In

Shipper may provide phone-based authentication and may also support third-party authentication services, such as Google Sign-In.

If you choose to use a third-party authentication provider, that provider may share certain account information with us according to your authorization and the provider's applicable privacy policy.

We use information received through authentication services only for purposes permitted by the applicable service and this Privacy Policy.

4. How We Share Your Information

We do not sell your personal information as a standalone product. We may share information when reasonably necessary to operate Shipper and provide the services you request.

Depending on the service you use, information may be shared with:

• Sellers or vendors when necessary to fulfill your order
• Delivery and logistics providers when necessary to deliver your order
• Technology and infrastructure providers that help us operate our services
• Authentication providers when you choose to use third-party authentication
• Government authorities or other parties where required by law

We expect service providers who process information on our behalf to use appropriate safeguards and to process information only for authorized purposes.

5. Cookies and Similar Technologies

Our website may use cookies, local storage, session technologies, and similar mechanisms to keep you signed in, maintain application functionality, remember preferences, improve performance, and help protect our services.

Some technologies are necessary for the operation and security of Shipper and may not be disabled without affecting certain features.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with applicable legal obligations.

When information is no longer required for these purposes, we may delete, anonymize, or securely dispose of it in accordance with our applicable retention practices.

8. Your Choices and Rights

Depending on applicable law, you may have rights concerning your personal information, including the ability to:

• Access certain personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account or personal information
• Withdraw certain permissions or consents where applicable
• Contact us regarding how your information is handled

Some information may need to be retained when required for legal, security, fraud-prevention, accounting, or legitimate business purposes.

9. Account and Data Deletion

If you would like to request deletion of your Shipper account or personal information, please contact us using the contact details provided below.

We may need to verify your identity before processing a deletion request. Certain information may be retained when we are legally required or permitted to retain it, including information associated with completed transactions and financial or legal records.

10. Children's Privacy

Shipper is not intended for children who are not legally permitted to use e-commerce services under applicable law.

We do not knowingly collect personal information from children in violation of applicable laws. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When we make changes, we will update the "Last updated" date at the beginning of this policy. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy, your personal information, or a data deletion request, please contact Shipper / Elewind Software.