User Data Deletion
Shipper respects your privacy and gives you the ability to request deletion of your account and personal information.
Requesting deletion of your Shipper data
If you signed in to Shipper using Facebook (or any other method) and want your account and personal information deleted, you can submit a request by contacting our support team.
Contact our support team for a deletion request
Email our support team at [email protected] with the subject line “Account Deletion Request” .
Please include the email address associated with your Shipper account and clearly state that you are requesting deletion of your account and personal data.
Keep your credentials private
For your security, never send your Facebook password, Shipper password, or Facebook access token by email. We will never ask for them.
If you signed in with Facebook
You can also remove Shipper from your Facebook account by going to Facebook → Settings → Apps and Websites and removing Shipper.
This ends Shipper’s access to your Facebook information. To have the data we hold on our side deleted as well, please submit a deletion request using one of the methods above.
What we delete
When your request is processed, we will delete or anonymize the personal information linked to your account, including:
- Your name, email address, and phone number
- Your profile photo
- Your saved addresses
- Your wishlist and saved preferences
- Your linked sign-in providers ( Facebook, Google )
What we may retain
Shipper is a marketplace, and your orders involve other parties such as sellers and payment providers. Some records must be kept for legal, tax, accounting, fraud-prevention, security, or dispute-resolution purposes.
These records, such as order, invoice, and payment records, will be retained but anonymized wherever possible, so they no longer identify you. They are not used for marketing.
Before we can delete your account
Customers
If you have undelivered orders, or open returns, refunds, or disputes, we may need to wait until these are completed before deleting your account. We will tell you if this applies to your request.
Sellers
If you have a seller account, pending orders, payouts, and disputes must be settled before the account can be closed.
Verification and security
To protect our users from unauthorized requests, we may need to verify that the request comes from the account owner before processing it.
We may contact you if we need more information to verify your identity or locate your account.
Processing time
Requests are reviewed and processed within 30 days of receipt.
We will email you to confirm when your request has been completed.
Contact Shipper
If you have questions about account deletion, privacy, or how your personal information is handled, contact us at [email protected]